Cancellation and returns

Cancellation and returns policy
If you wish to cancel your order, you must return to us any goods that have already been supplied to you in its original packaging and unopened. If you believe the goods to be faulty, incorrect or damaged upon delivery, we will cover the cost of return (provided that the means of return is agreed by us) and we will replace or exchange any such goods or we will refund you what you have been paid. Please keep a "proof of postage" when returning goods. Our policy does not affect your statutory rights. Please allow 3 working weeks for your request to be fulfilled. Following a prescription change lenses may be returned for replacement provided they are still 12 months within the expiry date and in the original packaging. For the replacement Optics Direct will charge the standard postage and packing fee. Please accompany any returns with a brief covering letter and a copy of the invoice if possible.

Contact us at Optics Direct
Tel: 020 8642 2193
Email:
Address: Optics Direct, 
18 Ewell Road
, Cheam
, Sutton 
SM3 8BU

Refunds
Refunds will be made by re-crediting the payment card account from which the money was originally debited, or if you paid by cheque, by crediting the local branch of your Bank with the equivalent amount. All refunds will be made within 28 days of the cancellation of your order, for whatever reason (subject to your compliance with the terms and conditions relating to the return of goods).

Prices and Payment
All prices are inclusive of sales tax which is determined by the country where the goods are being shipped to/ delivered to. Delivery charges will be clearly shown and included in the total cost of your order. Optics Direct cannot accept your order until it has been paid for in full. 

Prices and quantities are listed under the product. Click on 'Quantity/Price' to view and select.
Payment is taken via credit or debit card using the secure PayPal system. A PayPal account is not required.

• Postage

• Your prescription